Fintech Design System
Unifying product experiences across a suite of financial tools serving 2M+ users.
Role
Product Design Manager
Team
4 designers, 12 engineers
Duration
8 months
82%
Component Reuse
35%
Faster Delivery
10 days
Onboarding Time
-52%
Support Tickets
The Problem
The company operated five distinct financial products, each built by separate teams with inconsistent UI patterns, accessibility gaps, and duplicated design effort.
Customer support tickets related to UI confusion had risen 40% year-over-year across all five products.
Onboarding new designers took an average of 6 weeks due to lack of shared conventions and documentation.
78% component redundancy was identified across teams, leading to duplicated engineering and design effort.
No shared accessibility standards existed, creating compliance risks across the product suite.
The Action
Conducted a comprehensive audit of all five products, cataloging 340+ unique UI components and identifying redundancy across teams.
Conducted a comprehensive audit of all five products, cataloging 340+ unique UI components and identifying 78% redundancy across teams.
Facilitated cross-functional workshops with engineering, product, and design leads to define a shared component taxonomy and governance model.
Led the team in building a token-based design system with Figma libraries, coded React components, and automated visual regression testing.
Established a contribution model allowing individual product teams to extend the system while maintaining consistency through design reviews.
The Outcome
The unified design system became the foundation of the company's product development, dramatically improving efficiency and consistency.
Component duplication reduced by 82% and average feature delivery time cut by 35%.
Designer onboarding dropped from 6 weeks to 10 days.
Accessibility compliance reached WCAG 2.1 AA across all products.