Enterprise Collaboration Tool
Building a real-time workspace for distributed teams across 30+ countries.
Role
Senior Design Manager
Team
6 designers, 20 engineers, 3 PMs
Duration
12 months
61%
Time Saved
5 of 7
Tools Replaced
84%
Satisfaction
-74%
Missed Updates
The Problem
A Fortune 500 client's distributed workforce relied on seven different tools, leading to 4.3 hours per employee per week lost to context switching.
Employee surveys showed 71% dissatisfaction with internal tooling and collaboration workflows.
Critical project updates were frequently missed across time zones due to tool fragmentation.
Seven different tools were required for project management, communication, and document collaboration.
No unified notification system existed, causing information silos between regional offices.
The Action
Led discovery workshops across 8 global offices to map collaboration workflows, pain points, and existing tool ecosystems.
Led discovery workshops across 8 global offices to map collaboration workflows and pain points for different team archetypes.
Defined a unified workspace concept with three interconnected modules: async updates, real-time collaboration, and project tracking.
Managed a design team through 14 design sprints, establishing bi-weekly stakeholder reviews with C-suite sponsors.
Created a phased rollout strategy starting with 2,000 pilot users, incorporating structured feedback loops and rapid iteration cycles.
The Outcome
The unified platform replaced five of seven legacy tools within the first year and was adopted company-wide within 14 months.
Context switching time reduced by 61% in pilot groups.
Employee satisfaction with tooling rose from 29% to 84%.
Missed cross-timezone updates decreased by 74%.